Something Went Wrong. If the Problem Persists

When trying to start an Part app, you lot might get this error. Hither are some things you can try to prepare the trouble. We've listed the most common solutions first, and then try them in order.

"Something went wrong" error when open Office app

Restart your device

Await a few minutes, restart your device, sign back in, and restart your app.

Repair Office from the Control Panel

How you get to the repair tool depends on your operating arrangement. Choose your operating system from the drop-downward list below.

  1. Right-click the First button Windows Start button in Windows 8 and Windows 10 (lower-left corner), and select Apps and Features on the popular-upward menu.

    Screenshot of start menu showing Apps and Features
  2. Select the Microsoft Office production yous want to repair, and select Alter.

    Note:This volition repair the entire Office suite fifty-fifty if it'southward simply one application yous want to repair such every bit Word or Excel. If y'all have a standalone app installed, then search for that application by proper name.

  3. Depending if your re-create of Function is Click-to-run or MSI-based install, y'all'll see the following options to keep with the repair. Follow the steps for your installation blazon.

    Click-to-run

    In the window How would you lot like to repair your Part Programs, select Online Repair > Repair to make sure everything gets fixed. (The faster Quick Repair option is as well bachelor, simply it only detects then replaces corrupted files.)

    MSI-based

    In Change your installation, select Repair and then click Keep.

  4. Follow the instructions on the screen to complete the repair.

  1. Right-click the Start button Windows Start button in Windows 8 and Windows 10 (lower-left corner), and select Control Panel from the pop-up menu.

    Options and commands list see after pressing Windows logo key + X
  2. From Category view, under Programs, select Uninstall a programme.

  3. Right-click the Microsoft Part product you want to repair, and from the drop-downwards, select Modify.

    Annotation:If y'all accept a suite such equally Microsoft 365 Family, Role Dwelling & Educatee 2016, or Function Home and Student 2013, search for the suite name, even if it's merely a particular application y'all want to repair such as Discussion or Excel. If you take a standalone application such as Word or Excel, search for the application name.

  4. Depending if your re-create of Office is Click-to-run or an MSI-based install, exercise the following for your Office installation type:

    Click-to-Run installation type:

    In How would yous like to repair your Office Programs, select Online Repair to make certain everything gets fixed, and and so select Repair. (The faster Quick Repair option is also available, but it only detects and then replaces corrupted files.)

    MSI-based installation type:

    In Change your installation, select Repair so click Continue.

  5. Follow the remaining instructions on the screen to complete the repair.

  1. Click the Showtime push Windows 7 Start button > Control Panel.

  2. From Category view, under Programs, select Uninstall a program.

  3. Click the Office product you want to repair, and and then click Modify.

    Note:If you have a suite such equally Microsoft 365 Family, Role Dwelling house & Pupil 2016, or Office Home and Educatee 2013, search for the suite name, even if it'southward but a particular awarding you want to repair such as Word or Excel. If you take a standalone application such as Word or Excel, search for the awarding name.

  4. Depending if your copy of Office is Click-to-run or an MSI-based install, do the following for your Office installation blazon:

    Click-to-Run installation type:

    In How would you similar to repair your Office Programs, select Online Repair to brand certain everything gets fixed, and so select Repair. (The faster Quick Repair pick is also available, but it only detects and then replaces corrupted files.)

    MSI-based installation type:

    In Modify your installation, select Repair and so click Continue.

  5. Follow the remaining instructions on the screen to complete the repair.

Uninstall and reinstall Role

Uninstall Function using easy fix

  1. Select the button beneath to download and install the Office uninstall support tool.

    Download

  2. Follow the steps below to download the uninstall support tool according to your browser.

    Tip:The tool may take a few minutes to download and install. Later completing the installation, the Uninstall Role products window will open up.

    Edge or Chrome

    • In the lower-lower left corner right-click SetupProd_OffScrub.exe > Open.

      Where to find and open the Support Assitant download file in a Chrome web browser

    Edge (older) or Internet Explorer

    • At the lesser of the browser window, select Run to launch the SetupProd_OffScrub.exe.

      Where to find and open the Support Assitant download file in the Edge or Internet Explorer web browser

    Firefox

    • In the pop-upwardly window, select Save Fileand then from the upper-right browser window, select the downloads arrow > SetupProd_OffScrub.exe.

      Where to find and open the Support Assitant download file in a Chrome web browser
  3. Select the version you want to uninstall, and and then select Side by side.

  4. Follow through the remaining screens and when prompted, restart your reckoner.

    After you restart your computer, the uninstall tool automatically re-opens to complete the final step of the uninstall process. Follow the remaining prompts.

  5. Select the steps for the version of Role yous want to install or reinstall. Close the uninstall tool.

    Microsoft 365 | Role 2022 | Office 2022 | Part 2022 | Role 2013 | Office 2010 | Office 2007

Having problem installing Office? Use the offline installer

If you're still having problem installing Office using the steps in the install manufactures shown above, try using the offline installer.

The Role offline installer may help bypass potential proxy, firewall, antivirus, or Internet connection issues that might occur during an Office installation.

For steps to install an offline version of Office, meet Utilise the Function offline installer and select the correct tab for your version of Office.

Need more assistance?

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Source: https://support.microsoft.com/en-us/office/-something-went-wrong-error-when-you-try-to-start-an-office-app-4b4471dd-cf86-4a37-910d-35a01a6c7d17

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